BUILDING TRUST

Concerned about your advice to clients being misconstrued?

When towing and recovery professionals are criticized, it is often because they are accused of pushing drivers to visit repair facilities with whom they have a kickback arrangement. While not unheard of, not every recommendation provided is done so for financial reasons. Even towing professionals with agreements with auto repair facilities may seek to provide sincere advice. One good way for towing professionals to avoid accusations of taking advantage of drivers is to provide information that is true, and not about any particular facility.

Here are some talking points towing and recovery professionals may find to be worth keeping in mind. What you can tell them:

These lists can be found online. Many OEMs provide referrals to auto repair shops.

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